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Call center setup

Posted On Dec 16, 2018

A call center or call center is a centralized office used for receiving or transmitting a large volume of requests by telephone. An inbound call center is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact center is a location for centralized handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. 


  • What are the existing procedures?
  • Why are we losing calls?
  • Where in the process are we losing calls?
  • When is the problem occurring?

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