Posted On Feb 16, 2019
A call center or call center is a centralized office used for receiving or transmitting a large volume of requests by telephone. An inbound call center is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact center is a location for centralized handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.