Facility Management

Integrated Facility Management Master Program aims to qualify facility managers, engineers, and specialists to design, implement, and operate integrated facility management systems that ensure operational sustainability, cost efficiency, safety, and quality compliance — applying the latest global best practices in operations, maintenance, financial management, technology, and sustainability.

International References: IFMA – ISO 41001 – ISO 55000 – CIBSE – ASHRAE – BOMA – RICS

 Learning Outcomes

By the end of this program, participants will be able to:

•  Establish an integrated FM system aligned with ISO 41001 and ISO 55000.

•  Develop and implement the four maintenance strategies (CM – PM – PdM – RCM).

•  Manage operational and capital budgets and define KPIs and SLAs.

•  Prepare and monitor contracts and vendor performance frameworks.

•  Apply sustainability, energy management, and digital transformation principles.

•  Lead multidisciplinary teams and deliver superior customer experience.

Main Program Modules

Module 1: Introduction to Facility Management

•  Definition and importance of Facility Management in modern organizations.

•  Evolution of FM and its differentiation from Property and Asset Management.

•  International standards and professional bodies (IFMA – ISO 41001 – BIFM – RICS).

•  FM service structure (Strategy – Operations – Optimization).

•  FM organizational maturity levels.

Module 2: Operations & Maintenance Management

•  The four maintenance types (CM – PM – PdM – RCM).

•  Preventive maintenance planning and scheduling.

•  Predictive maintenance using sensors and artificial intelligence.

•  Condition monitoring and performance analysis.

•  Developing the annual O&M plan and emergency maintenance plan.

•  Managing mechanical, electrical, and civil maintenance contracts.

Module 3: Asset & Lifecycle Management

•  Concept of asset lifecycle and total cost of ownership (TCO).

•  Asset register development and coding standards.

•  Criticality analysis and prioritization.

•  Asset replacement and renewal planning.

•  Applying ISO 55000 requirements to asset management.

Module 4: Health, Safety, Security & Environment (HSSE)

•  Safety management systems aligned with ISO 45001.

•  Fire and life safety systems management (NFPA / ASHRAE).

•  Emergency preparedness and business continuity planning.

•  Risk assessment and HIRA methodology.

•  Environmental compliance and ISO 14001 implementation.

•  Waste management and carbon emission reduction strategies.

Module 5: Financial & Contract Management

•  Preparation of operational and capital budgets.

•  Life cycle cost analysis (LCC).

•  Procurement models (Outsourcing vs In-house).

•  Service contracts, SLAs, and KPIs design.

•  Vendor evaluation and performance audits.

•  Cost benchmarking based on BOMA and IFMA standards.

Module 6: Space & Workplace Management

•  Principles of space planning and utilization efficiency.

•  Management of Moves, Adds & Changes (MAC).

•  Smart office design and IoT-based workplaces.

•  Post-occupancy evaluation (POE).

•  Ergonomics, wellness, and productivity enhancement.

Module 7: Sustainability & Energy Management

•  Sustainability concepts in Facility Management.

•  Energy management systems (ISO 50001).

•  Green building certifications (LEED – BREEAM – Mostadam – Estidama).

•  Carbon footprint and ESG reporting.

•  Renewable energy and water conservation strategies.

•  Waste reduction and recycling programs.

•  Practical Project: Developing a building sustainability plan.

Module 8: Customer Experience & Service Quality

•  Understanding the customer journey in FM.

•  Designing and managing service touchpoints.

•  Complaint handling and satisfaction measurement.

•  Front-of-house and public-area services.

•  Communication protocols and service culture.

•  KPIs for customer experience and service quality.

Module 9: Digital Transformation & Technology in FM

•  CAFM, CMMS, and IWMS systems overview.

•  IoT and predictive analytics in maintenance.

•  AI-based fault detection and predictive planning.

•  Digital Twin and BIM integration for FM.

•  Data security and governance in digital FM.

•  Mobile applications for O&M field operations.

Module 10: Leadership, People & Vendor Management

•  FM organizational structures and role allocation.

•  Leadership skills and multidisciplinary team management.

•  Performance motivation and competency development.

•  Managing outsourced vendors and service providers.

•  Conflict resolution and decision-making under pressure.

•  Workshop: Managing a real FM incident simulation.

Module 11: Risk, Quality & Audit Management

•  FM risk matrix and mitigation strategies.

•  Root Cause Analysis (RCA) and continuous improvement.

•  Quality management systems (ISO 9001).

•  Internal audits and corrective actions.

•  Dashboard reporting and governance reviews.

•  Audit templates and site inspection checklists.

Module 12: Project & Commissioning Management

•  FM involvement during design and construction phases.

•  Commissioning and handover management.

•  Post-occupancy evaluation and warranty maintenance.

•  Retrofit and renovation project planning.

Module 13: Smart Buildings & PropTech

•  PropTech integration in Facility Management.

•  Smart monitoring and control systems.

•  Predictive analytics and AI in FM.

•  IoT and Big Data applications.

•  Cybersecurity for smart buildings.

Module 14: Energy Audit & Operational Efficiency

•  Energy audit methodologies (Level I – II – III).

•  Identifying energy saving opportunities (ESOs).

•  Measurement and verification protocols (M&V).

•  Quick-win energy optimization projects.

•  Case study: improving efficiency in a commercial building.

Module 15: FM in Specialized Sectors

•  FM practices in Healthcare Facilities (Hospitals – Labs).

•  FM in Hospitality and Tourism.

•  FM in Retail and Shopping Malls.

•  Operational particularities of each sector.

Module 16: ESG & Green Real Estate Operations

•  ESG principles (Environmental, Social, Governance).

•  Embedding corporate sustainability in FM.

•  ESG and sustainability reporting frameworks.

•  Green performance indicators and benchmarking.

Module 17: Case Studies & Integrated Workshop

•  Real-life case studies (Corporate HQ – Mall – Hospital – University Campus).

•  Designing an integrated FM strategy for a mixed-use development.

•  Group presentation and peer review.

Assessment & Accreditation

•  Case studies – Group projects – Practical assignments.

•  Certificate: RECAP Facility Management Diploma (Internationally Accredited from IAO).

•  Reference Frameworks: IFMA | ISO 41001 | ISO 55000 | CIBSE | BOMA | ASHRAE | RICS.