Communication Strategies

Overview

Self-confident and assertiveness are two skills that are crucial for success in life. If you don't feel worthy, and/or you don't know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits to your participants in their professional and personal lives.

The Assertiveness And Self-Confidence workshop will give participants an understanding of what assertiveness and self-confidence each mean (in general and to them personally) and how to develop those feelings in their day-to-day lives. These skills will encompass many aspects of your participant's lives and have a positive effect on all of them.

Module 1: The Big Picture

What is Communication?
How Do We Communicate?
Other Factors in Communication

Module 2: Understanding Communication Barriers

An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place

Module 3: Paraverbal Communication Skills

The Power of Pitch
The Truth about Tone
The Strength of Speed

Module 4: Non-Verbal Communication

Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures

Module 5: Speaking Like a STAR

S = Situation
T = Task
A = Action
R = Result
Summary

Module 6: Listening Skills

Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others

Module 7: Asking Good Questions

Open Questions
Closed Questions
Probing Questions

Module 8: Appreciative Inquiry

The Purpose of AI
The Four Stages
Examples and Case Studies

Module 9: Mastering the Art of Conversation

Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
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