Improving diversity knowledge is a required component of every company. With more and more businesses having global presence workplace diversity is a forgone conclusion. Your participants will be able to use strategies to be proactive and remove barriers. They will be shown how to build and encourage diversity in their workplace and community.
Our Workshop Diversity course will help participants understand what diversity is, and how they can create a more diverse environment. They will be instructed on how to use active listening and employ effective questioning techniques. By learning the right complaint resolution skills and choosing the right course of action communication throughout your business will best lengthened.
Module 1: Getting Started
Icebreaker
Housekeeping Items
Workshop Objectives
Module 2: Understanding Diversity
What is Diversity?
Related Terms and Concepts
A Brief History
A Legal Overview
Module 3: Understanding Stereotypes
Stereotypes vs. Biases
Identifying Your Baggage
Understanding What This Means
Module 4: Breaking Down the Barriers
Changing Your Personal Approach
Encouraging Workplace Changes
Encouraging Social Changes
Module 5: Verbal Communication Skills
Listening and Hearing: They Aren't the Same Thing
Asking Questions
Communicating with Power
Module 6: Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It's Not What You Say, It's How You Say It
Module 7: Being Proactive
Encouraging Diversity in the Workplace
Preventing Discrimination
Ways to Discourage Discrimination
Module 8: Coping with Discrimination
Identifying if You Have Been Discriminated Against
Methods of Reprisal
Choosing a Course of Action
Module 9: Dealing with Diversity Complaints as a Person
What To Do If You're Involved In A Complaint
Understanding Your Role
Creating a Support System
Module 10: Dealing with Diversity Complaints as a Manager
Recording the Complaint
Identifying Appropriate Actions
Choosing a Path
Module 11: Dealing with Diversity Complaints as an Organization