Sometimes equally, skilled employees cannot seem to get the same breaks. More often than not, the more successful employee has a good grasp of something called Business Etiquette, a knowledge of the proper form, rules, manners, or customs required in specific situations, as well as how to carry out those requirements

This course deals with the two key areas, in selling the Process and the People Skills. The first part will show the participants how to go about developing a sales process for their business; it focuses on three key areas in the selling process: Overcoming Objections, Closing, up and Cross – Selling techniques

This course will help participants understand the difference between the ordinary and professional negotiators. It will show them the modern negotiation concepts, techniques, and what it takes them to become successful negotiators

Learning Objectives

  • Explain the basic behavioral styles of customers and how to adapt to each style
  • Describe the effect of behavior on professional success
  • Participants will understand the sales process
  • Able to develop their own sales strategy and sales process
  • Understand and learn when and how to start the cross-selling process
  • Learn advanced techniques to close the deal
  • Understand the Modern Negotiation Tactics

Course Outline

  • Lesson 1: Understand Your Customer Before You Start Selling
  • Lesson 2: Start Selling
  • Lesson 3: Advanced Selling Techniques
  • Lesson 4: Modern Negotiation & Presentation skills

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