Real Estate Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.

Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.

Module 1: The Basics

• Defining Buying Motives
• Establishing a Call Strategy
• Prospecting
• Qualifying
• Getting Beyond The Gate Keeper
• Controlling The Call
• Difficult Customers
• Reporting

Module 2: Phone Etiquette

• Preparation
• Building Rapport
• Speaking Clearly - Tone of Voice
• Effective Listening

Module 3: Tools

• Self Assessments
• Utilizing Sales Scripts
• Making the Script Your Own
• The Sales Dashboard

Module 4: Speaking Like a Star

• S = Situation
• T= Task
• A= Action
• R  = Result

Module 5: Types of Questions

• Open Questions
• Closed Question
• Ignorant Redirection
• Positive Redirection
• Negative Redirection
• Multiple Choice Redirection

Module 6: Benchmarking

• Benchmark Metrics
• Performance Breakdown
• Implementing Improvements
• Benefits

Module 7: Goal Setting

• The Importance of Goals
• SMART Goals
• Staying Committed
• Motivation
• Overcoming Limitations

Module 8: Key Steps

• Six Success Factors
• Staying Customer Focused
• The Art of Telephone Persuasion
• Telephone Selling Techniques

Module 9: Closing

• Knowing When it's Time to Close
• Closing Techniques
• Maintaining the Relationship
• After the Sale