Retailmarkets and shops have a very ancient history, dating back to antiquity. Over the centuries, retail shops were transformed from little more than "rude booths" to the sophisticated shopping malls of the modern era. Some of the earliest retailers were itinerant peddlers.
Learning Objectives
Learn to create a great first impression
Learn to greet constructively & create a personal connection
Develop rapport & create warmth & openness
Ask effective questions to better understand client needs
Master active listening techniques
Learn to control the sale & lead a customer to becoming a buyer
Learn 4 effective techniques for minimizing & negating the need to discount
Master effective techniques for closing without being pushy
