Anger Management

Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace violence and harassment training is essential to the safety of all employees.

In order to prevent Workplace Violence, it is essential that everyone is able to identify individuals who may be prone to violence. Our workshop will help your participants recognize certain behaviors, and lower the risk of escalated situations. This workshop will help participants identify the warning signs, as well as give them coping and response tools.

Module 1: Getting Started

Icebreaker

Housekeeping Items

Workshop Objectives

Module 2: Understanding Anger

The Cycle of Anger

Understanding Fight or Flight

Common Myths About Anger

Module 3: Do's and Don'ts

Unhelpful Ways of Dealing with Anger

Helpful Ways of Dealing with Anger

Module Four: Gaining Control

A Word of Warning

Using Coping Thoughts

Using Relaxation Techniques

Blowing off Some Steam

Module 5: Separate the People from the Problem

Objective vs. Subjective Language

Identifying the Problem

Using 'I' Messages

Module 6: Working on the Problem

Using Constructive Disagreement

Negotiation Tips

Building Consensus

Identifying Solutions

Module 7: Solving the Problem

Choosing a Solution

Making a Plan

Getting it Done

Module 8: A Personal Plan

Understanding Hot Buttons

Identifying Your Hot Buttons

A Personal Anger Log

Module 9: The Triple A Approach

Alter

Avoid

Accept

Module 10: Dealing with Angry People

Understanding the Energy Curve

De-Escalation Techniques

When to Back Away and What To Do Next

Module 11: Pulling it All Together

Process Overview

Putting it Into Action

Module 12: Wrapping Up

Words from the Wise

Lessons Learned

Completion of Action Plans and Evaluation