Communication and Business Writing

Organisations that excel are usually driven by people who display solid business communication skills and have a compelling passion for professionalism.

This learning programme provides best practice tools and insights that participants can use to

significantly improve their ability to communicate effectively in multiple domains especially in the written, verbal and non verbal spheres.

Learning Objectives

• Know and regulate their individual communication styles as appropriate
• Communicate more effectively in  one on one and groupsituations
• Recognize the need for professionalism in the way that they  write
• Write effective business documents that get business results

Learning Approach

• Personal profiling and assessments
• Facilitator-led presentations
• Syndicate exercises
• Sharing of bestpractices

Programme Outline

Module 1:  Introduction To Communication

• The communication process
• Methods of communication
• The verbal and non verbaldomains

Module 2: Giving And Receiving Feedback

• Applying the Johari window
• Giving feedback
• Receiving feedback

Module 3: Listening Skills

• Listening pre assessment
• Obstacles to listening
• Listening with empathy

Module 4: Introduction To Business Writing

• Business writing process
• Preparation
• Research
• Organizing
• Drafting
• Review

Module 5: Business Letters

• Elements of a business letter
• Identifying your reader
• Establishing your objective
• Determining your scope
• Organizing your letter
• Drafting your letter
• Closing your letter
• Formatting your letter

Module 6: Business Reports

• Clarifying your terms ofreference
• Planning your work
• Collecting information
• Organizing and structuring information
• Writing the first draft
• Checking and redrafting

Module 7: Business Emails

• Email formatting
• Introduction to business emails
• Email formatting
• Email etiquette
• Using emoticons