Business Etiquette Workshop

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

You met someone important and had no idea what to say or do?

You spilled soup all over yourself at an important business event?

You showed up at an important meeting under or overdressed?

Let's face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.

Module 1: Understanding Etiquette

• Etiquette Defined
• The Importance of Business Etiquette

Module 2: Networking for Success

• Creating an Effective Introduction
• Making a Great First Impression
• Minimizing Nervousness
• Using Business Cards Effectively
• Remembering Names

Module 3: The Meet and Greet

• The Three-Step Process
• The Four Levels of Conversation

Module 4: Business Email Etiquette

• Addressing Your Message
• Grammar and Acronyms
• Top 5 Technology Tips

Module 5: Telephone Etiquette

• Developing an Appropriate Greeting
• Dealing with Voicemail
• Cell phone Do's and Don'ts

Module 6: The Written Letter

• Thank You Notes
• Formal Letters
• Informal Letters

Module 7: Dressing for Success

• The Meaning of Colors
• Interpreting Common Dress Codes
• Deciding What to Wear

Module 8: International Etiquette

• General Rules
• Important Points
• Preparation Tips