Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.
The Supervising Others workshop will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.
Module 1: Getting Started
Icebreaker
Housekeeping Items
Workshop Objectives
Module Two: Setting Expectations
Defining the Requirements
Identifying Opportunities for Improvement and Growth
Setting Verbal Expectations
Putting Expectations in Writing
Module 3: Setting Goals
Understanding Cascading Goals
The SMART Way
Helping Others Set Goals
Module 4: Assigning Work
General Principles
The Dictatorial Approach
The Apple-Picking Approach
The Collaborative Approach
Module 5: Degrees of Delegation
Level One: Complete Supervision
Level Two: Partial Supervision
Level Three: Complete Independence
Module 6: Implementing Delegation
Deciding to Delegate
To Whom Should You Delegate?
Providing Instructions
Monitoring the Results
Troubleshooting Delegation
Module 7: Providing Feedback
Characteristics of Good Feedback
Feedback Delivery Tools
Informal Feedback
Formal Feedback
Module 8: Managing Your Time
The 80/20 Rule
Prioritizing with the Urgent-Important Matrix
Using a Productivity Journal
Using Routines and Rituals to Simplify Your Workday
Module 9: Resolving Conflict
Using a Conflict Resolution Process
Maintaining Fairness
Seeking Help from Within the Team
Seeking Help from Outsidethe Team
Module 10: Tips for Special Situations
What to Do If You've Been Promoted from within the Team
What to Do If You're Leading a Brand New Team
What to Do if You're Taking on an Established Team
Module Eleven: A Survival Guide for the New Supervisor