Interpersonal Skills

This learning programme provides best practice tools and insights that participants can use to increase self-awareness, improve the way they influence people and enhance their ability to interact with others and create high quality relationships that achieve personal, team and organisational results.

Learning Objectives

• Learn how to manage themselves better
• Recognize how their attitudes and actions impact others
• Become more emotionally competent in relating with others
• Develop coping strategies in dealing with difficult people
• Be more effective in driving relationships for business results

Learning Approach

• There will be a dynamic blend of the following:
• Personal profiling and assessments
• Facilitator-led presentations
• Syndicate exercises
• Sharing of best practices

Programme Outline

Module 1: Emotional Management - 1

• Self awareness
• Assessing self
• Self management
• Emotional self control

Module 2: Emotional Management - 2

• Social awareness
• Empathy
• Relationship management

Module 3: Best Practices In Communication

• Communication styles
• Questioning
• Listening
• Giving and receiving feedback

Module 4: Team Working

• Understanding team dynamics
• Handling conflict
• The interaction process

Module 5: Influencing Skills

• Principles of influence
• Influencing styles
• Nurturing trust

Module 6: Dealing With Difficult People

• Personality styles
• Kinds of difficult people
• Coping strategies