Delivering Constructive Criticism

Overview

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.

Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

Module 1: Getting Started

Icebreaker
Housekeeping Items

Workshop Objectives

Module 2: When Should Feedback Occur?

Repeated Events or Behavior
Breach's in Company Policy
When Informal Feedback has not Worked
Immediately After the Occurrence
Case Study

Module Two: Review Questions

Module 3: Preparing and Planning

Gather Facts on the Issue
Practice Your Tone
Create an Action Plan
Keep Written Records
Case Study

Module Three: Review Questions

Module 4: Choosing a Time and Place

Check the Ego at the Door
Criticize in Private, Praise in Public
It Has to be Face to Face
Create a Safe Atmosphere
Case Study

Module Four: Review Questions

Module 5: During the Session (I)

The Feedback Sandwich
Monitor Body Language
Check for Understanding
Practice Active Listening
Case Study

Module Five: Review Questions

Module 6: During the Session (II)

Set Goals
Be Collaborative
Ask for a Self-Assessment
Keep Emotions in Check
Case Study

Module Six: Review Questions

Module 7: Setting Goals

SMART Goals
The Three P's
Ask for Their Input
Be as Specific as Possible
Case Study

Module Seven: Review Questions

Module Eight: Diffusing Anger or Negative Emotions

Choose the Correct Words
Stay on Topic
Empathize
Try to Avoid "You Messages"
Case Study

Module Eight: Review Questions

Module 9: What Not to Do

Attacking or Blaming
Not Giving Them a Chance to Speak
Talking Down
Becoming Emotional
Case Study

Module Nine: Review Questions

Module 10: After the Session (I)

Set a Follow-up Meeting
Make your Self Available
Be Very Specific with the Instructions
Provide Support and Resources
Case Study

Module Ten: Review Questions

Module 11: After the Session (II)

Focus on the Future
Measuring Results
Was the Action Plan Followed?
If Improvement is not Seen, Then What?
Case Study